AI case study

CareCodeVoice appointment scheduling

Nearly half of callers had tried digital first. CareCode added Brazilian Portuguese voice via API—no speech infrastructure to maintain.

Published

Key results

Callers Who First Tried Digital
43.9%

Result highlights

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The story

Context

A Brazil-based startup building patient communications software for healthcare providers, automating appointment scheduling, reminders, and follow-up interactions across digital and phone channels.

Challenge

Many patients still prefer phone calls over digital channels for scheduling and care interactions, but supporting natural conversations in Brazilian...

Solution
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Quotes

The company

CareCode logo

CareCode

carecode.ai

AI assistant and electronic health record platform for healthcare clinics.

IndustryHealthcare Providers
LocationSão Paulo, SP, Brazil
Employees11-50
Founded2023

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

CareCode's Voice appointment scheduling is part of this use case:

Voice Agent
78 case studies(+79% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
1.7Lowwithin Product Engineering

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