Rising call volume outpaced staff capacity, creating a cycle of catching up. An AI agent now handles 7k calls a month, booking directly to the EHR.
A physician-owned dermatology practice with over 30 providers across multiple locations in Arizona was experiencing rapid growth.
As the practice expanded, patient call volume steadily climbed, outpacing the staff's capacity and requiring constant headcount additions to manage....
“Our call volume continued to increase. We just really couldn't get ahead of the volume without having to constantly add to the headcount.”
Medical, aesthetic, and surgical dermatology practice focused on skin cancer care.
AI automation platform for housing and healthcare communication workflows.
Affiliated Dermatology's Patient call handling is part of this use case:
Related implementations across industries and use cases
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Solo front desk staff juggled check-ins and thousands of calls. Now, an AI manages 24/7 scheduling directly in the EHR.
Four-minute scheduling calls bottlenecked clinical staff. Now, voice AI proactively books appointments and updates medical charts.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Solo front desk staff juggled check-ins and thousands of calls. Now, an AI manages 24/7 scheduling directly in the EHR.
Charting ate into patient time and kept nurses late. Ambient listening now captures notes in real time as they move room to room.
Reports read one by one, cohorts assembled in spreadsheets—weeks of work. Now physicians ask in plain language; answers arrive in seconds.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.
Rising call volume outpaced staff capacity, creating a cycle of catching up. An AI agent now handles 7k calls a month, booking directly to the EHR.
A physician-owned dermatology practice with over 30 providers across multiple locations in Arizona was experiencing rapid growth.
As the practice expanded, patient call volume steadily climbed, outpacing the staff's capacity and requiring constant headcount additions to manage....
“Our call volume continued to increase. We just really couldn't get ahead of the volume without having to constantly add to the headcount.”
Medical, aesthetic, and surgical dermatology practice focused on skin cancer care.
AI automation platform for housing and healthcare communication workflows.
Affiliated Dermatology's Patient call handling is part of this use case:
Related implementations across industries and use cases
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Solo front desk staff juggled check-ins and thousands of calls. Now, an AI manages 24/7 scheduling directly in the EHR.
Four-minute scheduling calls bottlenecked clinical staff. Now, voice AI proactively books appointments and updates medical charts.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Solo front desk staff juggled check-ins and thousands of calls. Now, an AI manages 24/7 scheduling directly in the EHR.
Charting ate into patient time and kept nurses late. Ambient listening now captures notes in real time as they move room to room.
Reports read one by one, cohorts assembled in spreadsheets—weeks of work. Now physicians ask in plain language; answers arrive in seconds.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.