AI case study

Bonafide HealthCustomer support answers

Agents lost time searching unverified folders. Now, AI delivers verified answers directly in Slack, eliminating manual document searches.

Published

Key results

Trust Score
91%

Result highlights

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The story

Context

A women's health company with 150 employees whose natural, hormone-free products are recommended by over 18,000 healthcare providers.

Challenge

Customer support agents relied on Google Drive for internal knowledge, which lacked content verification, had no consistent formatting, and made...

Solution
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Scope & timeline

  • 86% organizational adoption rate for Guru platform

Quotes

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The company

Bonafide Health logo

Bonafide Health

hellobonafide.com

Dietary supplements and wellness products for women's menopause symptoms.

IndustryConsumer Products
LocationNew York, NY, USA
Employees51-250
Founded2018

The vendor

AI-powered enterprise knowledge management and internal wiki platform.

IndustrySoftware & Platforms
LocationPhiladelphia, PA, USA
Employees251-1K
Founded2013

Use case

Bonafide Health's Customer support answers is part of this use case:

Enterprise Search
161 case studies(+9% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
2.1Lowwithin Consumer Products
2.1Lowwithin Customer Service

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