Reps faced 70-case queues, taking days to manually cross-reference specs. Now, an AI drafts quotes in minutes for final human review.
A biological specimen provider supporting pharmaceutical research manages complex requests requiring specific disease states and donor volumes, generating more than 25,000 quotes annually.
Service representatives started each day with daunting queues of up to 70 cases, taking days to manually cross-reference highly specific research...
“At BioIVT, we provide biological specimens — blood, tissues, and biofluids — to support pharmaceutical and diagnostic research. That means our customers are often running very specific studies, and what they need from us can get pretty detailed.”
Biological specimen provider for drug discovery and development research.
Helped BioIVT build and implement its Agentforce AI quoting agent, Ivy, between March and July.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
BioIVT's Quote generation is part of this use case:
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Reps faced 70-case queues, taking days to manually cross-reference specs. Now, an AI drafts quotes in minutes for final human review.
A biological specimen provider supporting pharmaceutical research manages complex requests requiring specific disease states and donor volumes, generating more than 25,000 quotes annually.
Service representatives started each day with daunting queues of up to 70 cases, taking days to manually cross-reference highly specific research...
“At BioIVT, we provide biological specimens — blood, tissues, and biofluids — to support pharmaceutical and diagnostic research. That means our customers are often running very specific studies, and what they need from us can get pretty detailed.”
Biological specimen provider for drug discovery and development research.
Helped BioIVT build and implement its Agentforce AI quoting agent, Ivy, between March and July.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
BioIVT's Quote generation is part of this use case:
Related implementations across industries and use cases
Agents manually priced 100-item email requests. AI now extracts data and drafts quotes, leaving humans to validate rather than type.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Global time zones delayed urgent phone support. Now, conversational AI agents handle first-line troubleshooting and route complex cases.
Writers spent weeks sifting through data to draft reports. AI now generates a 14-section first draft in minutes for review.
Staff spent 20 days reviewing 500-page requests. Gen AI now parses specs to draft quotes in under a day.
Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
Manual scheduling trapped recruiters in logistics. AI now automates interview coordination, freeing teams for strategic work.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.