AI case study

BioIVTQuote generation

Reps faced 70-case queues, taking days to manually cross-reference specs. Now, an AI drafts quotes in minutes for final human review.

Published|today

Key results

Capacity Increase
43%
Quote Accuracy Rate
94%

Result highlights

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The story

Context

A biological specimen provider supporting pharmaceutical research manages complex requests requiring specific disease states and donor volumes, generating more than 25,000 quotes annually.

Challenge

Service representatives started each day with daunting queues of up to 70 cases, taking days to manually cross-reference highly specific research...

Solution
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Scope & timeline

  • 4-month deployment timeline for AI quoting agent

Quotes

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The company

Biological specimen provider for drug discovery and development research.

IndustryPharmaceuticals & Biotech
LocationWestbury, NY, USA
Employees251-1K
Founded1981

The implementation partner

CREO Consulting logo

CREO Consulting

creoconsulting.com
Role in this case study

Helped BioIVT build and implement its Agentforce AI quoting agent, Ivy, between March and July.

IndustryProfessional Services
LocationDurham, NC, USA
Employees51-250
Founded2015

The vendor

AI-powered CRM platform for sales, service, marketing, and commerce teams.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees50K-100K
Founded1999

Use case

BioIVT's Quote generation is part of this use case:

Document Drafting
81 case studies(+19% YoY)
Proven impact?
LowModerateVery Strong
4.6Moderate
5.3Strongwithin Pharmaceuticals & Biotech
7.7Strongwithin Customer Service

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