Automation couldn't parse "Banglish"—Bengali in Roman script. An AI agent now decodes the dialect to resolve requests instantly.
A nationwide telecommunications operator in Bangladesh serves millions of subscribers through a dedicated digital lifestyle brand targeting youth.
Existing support systems could not reliably process "Banglish," a colloquial mix of Bengali written in Roman script widely used by the youth...
“Thanks to the Gemini-powered chatbot, as high as 95% of customer-chatbot interactions are resolved without any need for escalation to human agents. This has helped enhance both customer service as well as satisfaction.”
Mobile network operator and digital service provider for Bangladesh.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Built the agentic AI platform for Banglalink's REN chatbot to handle customer interactions.
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