Routine tickets took 50% of IT's time. An AI assistant now resolves them in Slack by pulling answers from scattered internal docs.
An IT service management provider building solutions for enterprises with complex, disconnected technology stacks and fragmented internal services.
Clients' IT departments faced overwhelming request volumes, with recurring tasks accounting for 70% of tickets and consuming 50% of productive time....
“These recurring tasks accounted for 70% of the total volume of incoming IT requests, consuming 50% of IT teams' productive time.”
Agentic service management platform for enterprise IT, HR, and business workflows.
Enterprise AI platform for large language models and semantic search tools.
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