Engineers manually replied to every query in Google Groups. Now, bots resolve 82% of volume, letting the team scale without new hires.
An artificial intelligence startup specializing in systems for information creation and consumption, serving a rapidly growing customer base.
Support was managed entirely through Google Groups, requiring engineers to manually respond to every customer query. This manual workflow made team...
“Thanks to Intercom, we’re seeing 82% support automation efficiency (or 'ROAR,' rate of automated resolution). This increased efficiency allows us to maintain a healthy culture of highly professional individuals, instead of a churning system of junior support agents.”
Foundation models and AI systems for enterprise language processing tasks.
Intercom is a SaaS company that specializes in customer communication and engagement.
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