A trainer shortage limited essential roleplay. Now, agents hone soft skills through unlimited, unscripted voice calls with AI personas.
An international insurance provider relies on a distributed workforce of 2,000 part-time and remote sales agents to sell complex, long-term life insurance policies across Asia and Europe.
Teaching the soft skills required to sell decades-long financial commitments is notoriously difficult in a traditional classroom setting. A severe...
“Even if our agents practice ten times with the same customer persona, every time it will be a completely different interaction. Nothing is scripted. In sales, adaptability and agility are essential.”
International insurance group providing life and non-life insurance solutions.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Brought development capabilities and AI knowledge to help Ageas build its Digital Coach tool.
Related implementations across industries and use cases
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Staff lost hours walking clients through 30-question surveys. Now, 50 custom AI agents process home insurance subscriptions 24/7.
Sales teams toggled apps, leaving data stale. Now, AI updates records directly inside Outlook, saving 14,000 hours/year.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Buried under 1.5M apps, recruiters managed just 10 roles. AI now ranks talent instantly, increasing individual capacity 5x.
Manual screening for 160K hires bottlenecked 20 recruiters. Now, an AI agent screens candidates via text and fills managers' calendars.
A trainer shortage limited essential roleplay. Now, agents hone soft skills through unlimited, unscripted voice calls with AI personas.
An international insurance provider relies on a distributed workforce of 2,000 part-time and remote sales agents to sell complex, long-term life insurance policies across Asia and Europe.
Teaching the soft skills required to sell decades-long financial commitments is notoriously difficult in a traditional classroom setting. A severe...
“Even if our agents practice ten times with the same customer persona, every time it will be a completely different interaction. Nothing is scripted. In sales, adaptability and agility are essential.”
International insurance group providing life and non-life insurance solutions.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Brought development capabilities and AI knowledge to help Ageas build its Digital Coach tool.
Related implementations across industries and use cases
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Staff lost hours walking clients through 30-question surveys. Now, 50 custom AI agents process home insurance subscriptions 24/7.
Sales teams toggled apps, leaving data stale. Now, AI updates records directly inside Outlook, saving 14,000 hours/year.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Buried under 1.5M apps, recruiters managed just 10 roles. AI now ranks talent instantly, increasing individual capacity 5x.
Manual screening for 160K hires bottlenecked 20 recruiters. Now, an AI agent screens candidates via text and fills managers' calendars.