AI case study

Syracuse UniversityInternal data search

Decades of data were buried in rigid keyword searches. Now, custom AI agents let the campus query millions of records in natural language.

Published|yesterday

Key results

Score Increase
12 points

Result highlights

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The story

Context

A private New York research university with more than 20,000 students sought to modernize decades of accumulated institutional data across advising, fundraising, and campus operations.

Challenge

The institution faced a dual challenge of updating a century-old classroom teaching model and untangling complex, undocumented data relationships....

Solution
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Scope & timeline

  • Data prep time for AI projects cut from 3 months to 6 weeks
  • 394% growth in student peak daily active users
  • 123 of 139 university leaders actively using Claude
  • 80-90% weekly active usage among licensed users

Quotes

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The company

Syracuse University logo

Syracuse University

syracuse.edu

Private research university offering undergraduate, graduate, and professional programs.

IndustryEducation & Training
LocationSyracuse, NY, USA
Employees5K-10K
Founded1870

The vendor

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

Use case

Syracuse University's Internal data search is part of this use case:

Enterprise Search
184 case studies(+22% YoY)
Proven impact?
LowModerateVery Strong
3.5Moderate
7.9Strongwithin Education & Training
3.6Moderatewithin Knowledge Management

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