AI case study

Syracuse UniversityInternal data search

Decades of data were buried in rigid keyword searches. Now, custom AI agents let the campus query millions of records in natural language.

Published

Key results

Score Increase
12 points

Result highlights

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The story

Context

A private New York research university with more than 20,000 students sought to modernize decades of accumulated institutional data across advising, fundraising, and campus operations.

Challenge

The institution faced a dual challenge of updating a century-old classroom teaching model and untangling complex, undocumented data relationships....

Solution
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Scope & timeline

  • Data prep time for AI projects cut from 3 months to 6 weeks
  • 394% growth in student peak daily active users
  • 123 of 139 university leaders actively using Claude
  • 80-90% weekly active usage among licensed users

Quotes

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The company

Syracuse University logo

Syracuse University

syracuse.edu

Private research university offering undergraduate, graduate, and professional programs.

IndustryEducation & Training
LocationSyracuse, NY, USA
Employees5K-10K
Founded1870

The vendor

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

Use case

Syracuse University's Internal data search is part of this use case:

Enterprise Search
178 case studies(-4% YoY)
Proven impact?
LowModerateVery Strong
3.6Moderate
8.7Very strongwithin Education & Training
3.6Moderatewithin Knowledge Management

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