AI case study

StripeKnowledge assistant

Every session, sellers and analysts started from zero—explaining Stripe to AI that had never heard of it. Kai already knows the company.

Published

The story

Context

A global payments and financial infrastructure platform used by millions of businesses, with a dedicated AI platform team responsible for all AI tooling across the company.

Challenge

When Claude Code launched in late 2024, demand for AI agents surged across the company, but non-engineers faced significant barriers: terminal...

Solution
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Scope & timeline

  • 60k+ total sessions on Kai across all of Stripe
  • 95% weekly adoption among Stripe Marketing employees
  • 87% weekly adoption among Stripe GTM team employees
  • 83% of Stripe employees use Kai every week

Quotes

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The company

Financial infrastructure platform for online payments and business operations.

IndustryFinancial Services
LocationSouth San Francisco, CA, USA
Employees5K-10K
Founded2010

The vendor

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

Use case

Stripe's Knowledge assistant is part of this use case:

Enterprise Search
157 case studies(-1% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
2.4Lowwithin Financial Services
2.9Lowwithin Knowledge Management

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