PepsiCo
Retailer support
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
- Expected AI rollout to 100+ contact centers
- Projected development of ~20 future AI use cases
Acquisitions scattered data, extending the monthly close to 15 days. AI workflows unified systems, cutting the financial close to 2 days.
A global health foods producer operating in over 32 countries with more than 2,000 employees, specializing in high-quality oilseed-derived products.
Rapid growth through acquisitions created disconnected processes that eliminated real-time visibility into business performance. The monthly...
“SAP Cloud ERP Private and SAP Build support our digital transformation by injecting the artificial intelligence DNA that we sought. This allows us to be more efficient and connect our processes throughout our value chain.”
Producer and distributor of oilseeds, specialty oils, and food ingredients.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Manual pivot tables missed complex fraud rings. A graph database now links scattered evidence, cutting investigations from weeks to minutes.
100 manual touchpoints caused 12-day backlogs. AI now validates IDs and disburses funds autonomously, cutting processing to 30 minutes.