AI case study

ServiceNowWorkflow automation

Siloed bots blocked scaling. Migrating 66 bots to native RPA integrated workflows, saving 2,500 hours every quarter.

Published|1 year ago

Key results

Quarterly Savings
$200k
Quarterly Time Savings
2.5k hours

Result highlights

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The story

Context

A global technology platform with over 20,000 employees relying on robotic process automation for critical functions across finance, risk, and compliance.

Challenge

A third-party automation solution operated in silos detached from core workflows, requiring significant overhead maintenance from technical teams....

Solution
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Scope & timeline

  • 14% increase in employee deflection rate

Quotes

The company

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

The AI provider

NoteServiceNow is also the AI provider behind this implementation.

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