Key results
Monthly Time Savings
1,700+ hours
Resolution Time
<20s
Faster Documentation
7x
Result highlights
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The story
A global software enterprise with over 20,000 employees faced operational friction as separate IT and security teams struggled to collaborate on critical threats.
An overwhelming volume of alerts and lack of shared visibility made it difficult to prioritize risks, while manual triage processes for phishing and...
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Quotes
“We’re our own first customer, and we have very high expectations. When IT and Security operate on the same platform, transparency builds trust, and trust becomes our greatest accelerator.”
The company
ServiceNow
servicenow.comServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004