Siloed teams drowned in manual alert triage. AI now automates patching and documentation, reclaiming 1,700+ analyst hours monthly.
A global software enterprise with over 20,000 employees faced operational friction as separate IT and security teams struggled to collaborate on critical threats.
An overwhelming volume of alerts and lack of shared visibility made it difficult to prioritize risks, while manual triage processes for phishing and...
“We’re our own first customer, and we have very high expectations. When IT and Security operate on the same platform, transparency builds trust, and trust becomes our greatest accelerator.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Note — ServiceNow is also the vendor behind this implementation.
ServiceNow's Security operations is part of this use case:
Related implementations across industries and use cases
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Manual workflows held back growth. Now, AI agents automate software provisioning and draft case notes, saving 1,500 hours monthly.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Siloed teams drowned in manual alert triage. AI now automates patching and documentation, reclaiming 1,700+ analyst hours monthly.
A global software enterprise with over 20,000 employees faced operational friction as separate IT and security teams struggled to collaborate on critical threats.
An overwhelming volume of alerts and lack of shared visibility made it difficult to prioritize risks, while manual triage processes for phishing and...
“We’re our own first customer, and we have very high expectations. When IT and Security operate on the same platform, transparency builds trust, and trust becomes our greatest accelerator.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Note — ServiceNow is also the vendor behind this implementation.
ServiceNow's Security operations is part of this use case:
Related implementations across industries and use cases
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Manual workflows held back growth. Now, AI agents automate software provisioning and draft case notes, saving 1,500 hours monthly.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.