Software & Platforms|It

Avalara
IT service automation

Manual workflows held back growth. Now, AI agents automate software provisioning and draft case notes, saving 1,500 hours monthly.

PublishedNov 5, 2025|3 months ago

Key results

Return on Investment
3.5x
Annual Savings
$1.03M
Monthly Time Savings
1,500 hours

Result highlights

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The story

A tax and compliance leader processes billions of tax calculation API calls annually for more than 43,000 organizations and government entities across 75 countries.

Rapid growth strained internal support capabilities, as disconnected legacy tools created labor-intensive workflows for employee onboarding and case...

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Quotes

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The company

Cloud-based tax compliance automation software for businesses of all sizes.

IndustrySoftware & Platforms
LocationSeattle, WA, USA
Employees1K-5K
Founded2004

Scope & timeline

  • 72% reduction in HR tickets via virtual agents
  • 57% reduction in IT tickets via virtual agent

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