Key results
Return on Investment
3.5x
Annual Savings
$1.03M
Monthly Time Savings
1,500 hours
Result highlights
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The story
A tax and compliance leader processes billions of tax calculation API calls annually for more than 43,000 organizations and government entities across 75 countries.
Rapid growth strained internal support capabilities, as disconnected legacy tools created labor-intensive workflows for employee onboarding and case...
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Quotes
“ServiceNow is more than an efficiency platform at Avalara; it’s an employee experience platform. AI provides the final key with automation and intelligence that gives employees everything they need in one location.”
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The company
Avalara
avalara.comCloud-based tax compliance automation software for businesses of all sizes.
IndustrySoftware & Platforms
LocationSeattle, WA, USA
Employees1K-5K
Founded2004
Scope & timeline
- 72% reduction in HR tickets via virtual agents
- 57% reduction in IT tickets via virtual agent