AI case study

AvalaraIT service automation

Manual workflows held back growth. Now, AI agents automate software provisioning and draft case notes, saving 1,500 hours monthly.

Published|4 months ago

Key results

Return on Investment
3.5x
Annual Savings
$1.03M
Monthly Time Savings
1,500 hours

Result highlights

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The story

Context

A tax and compliance leader processes billions of tax calculation API calls annually for more than 43,000 organizations and government entities across 75 countries.

Challenge

Rapid growth strained internal support capabilities, as disconnected legacy tools created labor-intensive workflows for employee onboarding and case...

Solution
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Scope & timeline

  • 72% reduction in HR tickets via virtual agents
  • 57% reduction in IT tickets via virtual agent

Quotes

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The company

Cloud-based tax compliance automation software for businesses of all sizes.

IndustrySoftware & Platforms
LocationSeattle, WA, USA
Employees1K-5K
Founded2004

The vendor

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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