Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
An AI SaaS provider managing 5,000 cloud instances and 1,000 workstations, standing as one of the largest AWS spenders in Canada.
A small security operations team struggled with fragmented monitoring tools that required constant context switching and manual alert correlation....
“The consolidation of all of our products into a single platform has really been beneficial. The alerts we get are far more detailed, and we get the full picture much faster, which in turn makes our team much faster. And from that, we get better metrics of all kinds, MTTRs, MTTDs. And on top of that, we reduce the burden on the team of having to context switch all the time.”
AI-powered enterprise search, recommendations, and commerce relevance platform.
Cybersecurity platform for network, cloud, and endpoint protection.
Coveo's Security operations is part of this use case:
Related implementations across industries and use cases
Analysts spent 80% of their time stitching data across spreadsheets. Now, AI correlates 10,000+ endpoints into prioritized investigations.
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Onboarding across four platforms required weeks of shadowing. Now, an AI assistant instantly answers Slack queries so new hires self-serve.
Analysts spent 80% of their time stitching data across spreadsheets. Now, AI correlates 10,000+ endpoints into prioritized investigations.
Securing 12,000 servers overwhelmed legacy tools. Now, analysts use GenAI to investigate and remediate threats using natural language.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Marketers spent two weeks manually updating battlecards. Now, AI synthesizes scattered win-loss signals to refresh them in hours.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
An AI SaaS provider managing 5,000 cloud instances and 1,000 workstations, standing as one of the largest AWS spenders in Canada.
A small security operations team struggled with fragmented monitoring tools that required constant context switching and manual alert correlation....
“The consolidation of all of our products into a single platform has really been beneficial. The alerts we get are far more detailed, and we get the full picture much faster, which in turn makes our team much faster. And from that, we get better metrics of all kinds, MTTRs, MTTDs. And on top of that, we reduce the burden on the team of having to context switch all the time.”
AI-powered enterprise search, recommendations, and commerce relevance platform.
Cybersecurity platform for network, cloud, and endpoint protection.
Coveo's Security operations is part of this use case:
Related implementations across industries and use cases
Analysts spent 80% of their time stitching data across spreadsheets. Now, AI correlates 10,000+ endpoints into prioritized investigations.
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Onboarding across four platforms required weeks of shadowing. Now, an AI assistant instantly answers Slack queries so new hires self-serve.
Analysts spent 80% of their time stitching data across spreadsheets. Now, AI correlates 10,000+ endpoints into prioritized investigations.
Securing 12,000 servers overwhelmed legacy tools. Now, analysts use GenAI to investigate and remediate threats using natural language.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Marketers spent two weeks manually updating battlecards. Now, AI synthesizes scattered win-loss signals to refresh them in hours.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.