Manual notes and routine tickets bogged down agents. GenAI drafts summaries and answers questions instantly, saving 50 FTEs of work.
A global enterprise software company with over 20,000 employees needed to scale its internal IT, HR, and customer support operations to match its rapid growth.
Support agents spent significant time manually summarizing incidents and drafting resolution notes, creating bottlenecks in case management....
“By bringing together Now Assist with powerful interfaces and applications, our employees get the right hands-on recommendations, smart nudges for their next steps, and more conversational, seamless search experiences.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Note — ServiceNow is also the AI provider behind this implementation.
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