AI case study

SAPBusiness process automation

Staff spent 15 minutes processing each contract exit. Bots now update systems instantly and clear 80% of invoices automatically.

Published|1 year ago

Key results

Saved Per Request
15 mins
Automated Issuance
~80%
Data Accuracy
2x

Result highlights

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The story

Context

A global enterprise software leader with nearly 112,000 employees managing high-volume internal operations across finance, sales, and IT systems.

Challenge

Legacy manual processes relied on spreadsheets and email for critical tasks like invoice verification and CRM data entry. These bottlenecks slowed...

Solution
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Scope & timeline

  • 1,200+ members in citizen developer community
  • 60+ live automations created

Quotes

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The company

SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.

IndustrySoftware & Platforms
LocationWalldorf, Germany
Employees100K+
Founded1972

The AI provider

NoteSAP is also the AI provider behind this implementation.

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