Agents left live calls to hunt answers; quality teams sampled a fraction. AI now monitors every call and guides consultants in real time.
One of Brazil's leading fashion retailers, with more than 400 stores handling roughly 1 million customer interactions per month.
Voice and chat operated in separate systems, quality monitoring was entirely manual, and eCommerce consultants had to leave active conversations to...
“AI ceased to be merely an operational support and began to act as a strategic engine of transformation and competitive advantage.”
Brazilian fast-fashion retail chain offering clothing, accessories, and home goods.
AI-powered customer experience orchestration platform for contact centers.
Riachuelo's Customer service is part of this use case:
Related implementations across industries and use cases
Sizing doubts held back shoppers. Virtual try-ons and a Gemini agent now visualize fit and answer queries, lifting conversion 2.6x.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Agents left live calls to hunt answers; quality teams sampled a fraction. AI now monitors every call and guides consultants in real time.
One of Brazil's leading fashion retailers, with more than 400 stores handling roughly 1 million customer interactions per month.
Voice and chat operated in separate systems, quality monitoring was entirely manual, and eCommerce consultants had to leave active conversations to...
“AI ceased to be merely an operational support and began to act as a strategic engine of transformation and competitive advantage.”
Brazilian fast-fashion retail chain offering clothing, accessories, and home goods.
AI-powered customer experience orchestration platform for contact centers.
Riachuelo's Customer service is part of this use case:
Related implementations across industries and use cases
Sizing doubts held back shoppers. Virtual try-ons and a Gemini agent now visualize fit and answer queries, lifting conversion 2.6x.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.