PepsiCo
Retailer support
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
- Expected AI rollout to 100+ contact centers
- Projected development of ~20 future AI use cases
Decisions relied on isolated spreadsheets. Now, teams run granular AI "what-if" simulations across 35 markets.
A global leader in home and consumer health care faced margin pressures and inflationary headwinds while managing revenue through fragmented, reactive processes.
Decisions on pricing and promotions were made in isolated spreadsheets and relied heavily on individual judgment rather than data. This manual...
“It wasn’t about bringing in a tech solution and hoping it would boost performance. We showed how it would embed into the commercial planning process, reshape decision-making, and create tangible value.”
Global manufacturer of health, hygiene, and nutrition consumer brands.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Account managers manually synthesized 50+ signals. An on-prem agent now analyzes the data to draft the pitch.
Manual role-plays pulled staff off the floor. Now, AI agents run infinite drills and answer queries instantly, keeping experts selling.