New hires ignored handbooks and flooded WhatsApp. Now, they query a custom GPT on in-store iPads for instant answers.
A lean coffee startup scaling from a single location to multiple cafés faced operational bottlenecks while managing a rotating workforce of part-time staff.
Routine questions overwhelmed managers in WhatsApp groups, and a 25-page training handbook was largely ignored by new hires. This fragmented...
“From recruitment to supply chain, every process that could be automated, was automated.”
Specialty coffee, ceremonial matcha, and chai cafes based in Germany.
AI research and deployment company developing generative models and tools.
Plex Coffee's Employee training and support is part of this use case:
Related implementations across industries and use cases
Workflows collapsed when staff changed roles. A meta-agent now turns plain-language descriptions into live agents—no AI team needed.
Answers in Slack, docs, and people's heads. Crafty documented it first; agents now handle 60%+ of questions and free 730 engineer hours.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Manual role-plays pulled staff off the floor. Now, AI agents run infinite drills and answer queries instantly, keeping experts selling.
Outsourced videos and live classes delayed product launches. Now, trainers use AI avatars to generate short digital courses in-house.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
New hires ignored handbooks and flooded WhatsApp. Now, they query a custom GPT on in-store iPads for instant answers.
A lean coffee startup scaling from a single location to multiple cafés faced operational bottlenecks while managing a rotating workforce of part-time staff.
Routine questions overwhelmed managers in WhatsApp groups, and a 25-page training handbook was largely ignored by new hires. This fragmented...
“From recruitment to supply chain, every process that could be automated, was automated.”
Specialty coffee, ceremonial matcha, and chai cafes based in Germany.
AI research and deployment company developing generative models and tools.
Plex Coffee's Employee training and support is part of this use case:
Related implementations across industries and use cases
Workflows collapsed when staff changed roles. A meta-agent now turns plain-language descriptions into live agents—no AI team needed.
Answers in Slack, docs, and people's heads. Crafty documented it first; agents now handle 60%+ of questions and free 730 engineer hours.
Repetitive queries bottlenecked HR. Now, a multilingual AI gives 4,500 factory and office staff 24/7 mobile access to HR guidelines.
Manual role-plays pulled staff off the floor. Now, AI agents run infinite drills and answer queries instantly, keeping experts selling.
Outsourced videos and live classes delayed product launches. Now, trainers use AI avatars to generate short digital courses in-house.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.