New hires ignored handbooks and flooded WhatsApp. Now, they query a custom GPT on in-store iPads for instant answers.
A lean coffee startup scaling from a single location to multiple cafés faced operational bottlenecks while managing a rotating workforce of part-time staff.
Routine questions overwhelmed managers in WhatsApp groups, and a 25-page training handbook was largely ignored by new hires. This fragmented...
“From recruitment to supply chain, every process that could be automated, was automated.”
Specialty coffee, ceremonial matcha, and chai cafes based in Germany.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Spreadsheets slowed staffing to eight weeks. AI agents now screen talent and automate contracts, cutting cycle times by 50%.