AI case study

O2 Czech RepublicMeeting and document automation

Staff sat in 4-hour meetings just to gather info. Copilot summaries now let them skip, cutting mandatory attendance by 50%.

Published|1 year ago

Key results

Query Resolution Time
5 mins
vs hours or days
Meeting Attendance
50%+

Result highlights

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The story

Context

One of Central Eastern Europe's leading telecommunications providers serving 8 million customers across households, government, and corporations with 99% territorial coverage.

Challenge

Staff frequently attended meetings lasting up to four hours purely for information gathering, while manual follow-ups on questions caused days of...

Solution
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Quotes

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The company

O2 Czech Republic logo

O2 Czech Republic

o2.cz

Mobile, fixed-line, and television service provider in the Czech Republic.

IndustryTelecommunications
LocationPrague, Czech Republic
Employees1K-5K
Founded1994

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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