Winter relief demands overwhelmed staff. A virtual agent now fields 6,200 calls monthly, saving 800 hours for urgent cases.
A state government agency responsible for diverse social services, ranging from eviction prevention to utility bill assistance for citizens facing financial hardship.
The American Rescue Plan triggered a massive surge in applicants for utility debt relief, far exceeding the capacity of existing staff. Without a...
“We’re kind of a patchwork quilt of services at DCA. If there is a government program and it’s not clear where to put it, it’s not uncommon for it to wind up in the DCA.”
State agency providing housing, financial aid, and local government support services.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Related implementations across industries and use cases
Complex rules held agents to 4-minute responses. An AI assistant now retrieves policy data to answer citizens in 3 seconds.
Permits lagged for 15 weeks in siloed teams. An automated portal cut waits to 5-7 weeks while AI handles resident inquiries.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Data policies blocked collaboration. Federated AI detects signals 10x faster, syncing global observatories without exposing raw data.
Drowning in 80,000 monthly alerts, analysts struggled to secure data. AI now prioritizes threats, cutting response time by 99%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.