Permits lagged for 15 weeks in siloed teams. An automated portal cut waits to 5-7 weeks while AI handles resident inquiries.
A midsize Canadian municipality serving 200,000 residents faced intense pressure to meet high housing demands while relying on traditional in-person service models.
Building permit approvals took 15 weeks to complete, creating bottlenecks for development and leaving applicants without visibility into their...
“As pioneers in municipal AI application, we’re growing incrementally—beginning with assistive AI to improve our operations. Our goal is to meet the rising expectations for digital services and make meaningful enhancements to the way our residents interact with city services.”
Municipal government providing public services and community programs for Burlington.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Worked with the City of Burlington to help them build their custom AI copilot CoBy.
Related implementations across industries and use cases
Winter relief demands overwhelmed staff. A virtual agent now fields 6,200 calls monthly, saving 800 hours for urgent cases.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Complex rules held agents to 4-minute responses. An AI assistant now retrieves policy data to answer citizens in 3 seconds.
Data policies blocked collaboration. Federated AI detects signals 10x faster, syncing global observatories without exposing raw data.
Drowning in 80,000 monthly alerts, analysts struggled to secure data. AI now prioritizes threats, cutting response time by 99%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.