AI case study

mdhubPatient scheduling

Voicemail queues caused patients to abandon care. Now, natural-sounding AI instantly answers calls to verify insurance and book visits.

Published|2 weeks ago

Key results

End-to-End Resolution
90%
Appointment Increase
30%

Result highlights

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The story

Context

A healthcare technology platform enables leading behavioral health clinics to scale access to care by managing critical admissions and patient support workflows.

Challenge

Voicemail systems and phone queues limit access to care and force patients to wait through long callback cycles. In behavioral health, a poor first...

Solution
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Quotes

The company

AI-powered operating system and automated workers for behavioral health clinics.

IndustryHealthcare Providers
LocationNew York, NY, USA
Employees1-10
Founded2023

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

mdhub's Patient scheduling is part of this use case:

Agentic Customer Service
62 case studies(+188% YoY)
Proven impact?
LowModerateVery Strong
9.3Very strong
10.6Very strongwithin Healthcare Providers
1.8Lowwithin Product Engineering

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