AI case study

MashreqSoftware engineering

Each integration task took 2–3 hours, crowding out innovation on a 650 TPS platform. AI agents now handle everything from design to production in minutes.

Published

Key results

Time Reduction
up to 70%
Monthly Agent Requests
~4,000

Result highlights

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The story

Context

A UAE digital bank with an integration platform processing 650 transactions per second across digital banking, instant payments, cross-border transactions, and multi-country operations.

Challenge

Integration engineering tasks across the development lifecycle, from solution design to production troubleshooting, each required two to three hours...

Solution
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Quotes

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Also reported by

gecnewswire.com
fastcompanyme.com
channelpostmea.com

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The company

Mashreq Bank is a financial services institution that provides a variety of banking solutions including credit cards, personal loans, investments, and insurance.

IndustryFinancial Services
LocationEC2R6EJ, London, England, United Kingdom
Employees1K-5K
Founded1967

The implementation partner

Gulf Business Machines logo

Gulf Business Machines

gbmme.com
Role in this case study

Helped Mashreq explore agentic AI capabilities and modernize its integration platform.

IndustryTechnology
LocationDubai, UAE
Employees1K-5K
Founded1990

Use case

Mashreq's Software engineering is part of this use case:

Code Generation
175 case studies(+92% YoY)
Proven impact?
Average
2.7Below average
2.7Below averagewithin Financial Services
2.7Below averagewithin Product Engineering

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