AI case study

ManTechIT and HR support

Support bottlenecked across secure sites. AI now resolves login and software requests via chat, adhering to strict federal standards.

Published

Key results

Tier 1 Cost Reduction
50%
Token Request Reduction
94%

Result highlights

Unlock 2 result highlights

The story

Context

A provider of advanced technology services to U.S. federal agencies, supporting nearly 8,000 users across 80+ locations in highly secure and complex environments.

Challenge

Rapid organizational growth created surging demand for support across a dispersed network of secure facilities, client sites, and remote locations....

Solution
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The company

Cyber, data, and IT mission solutions for defense and intelligence agencies.

IndustryAerospace & Defense
LocationHerndon, VA, USA
Employees10K-50K
Founded1968

The vendor

Agentic AI platform for automating enterprise employee support and workflows.

IndustrySoftware & Platforms
LocationMountain View, CA, USA
Employees251-1K
Founded2016

Use case

ManTech's IT and HR support is part of this use case:

Employee Support Assistant
59 case studies(+43% YoY)
Proven impact?
Average
3.4Typical
3.4Typicalwithin IT

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