Tens of thousands of daily queries overwhelmed staff. GenAI now resolves 85% of tickets on WhatsApp, routing complex cases to agents.
A logistics provider in Indonesia with 15,000 couriers and a fleet of 3,000 covering 500 cities, handling tens of thousands of shipping inquiries daily.
Limited agent bandwidth couldn't keep pace with the massive volume of shipping-related requests. The team needed to resolve queries swiftly across...
“Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease. By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.”
Logistics and courier service provider for domestic and international shipments.
Conversational AI platform for enterprise customer and employee service automation.
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