AI case study

LaunchDarklyInternal knowledge search

Field teams constantly interrupted the CPO for customer stories. A custom GPT now answers instantly, eliminating the bottleneck.

Published|12 months ago

The story

Context

A software delivery platform enabling engineering teams to ship code with control and velocity needed to optimize how product leadership managed internal requests.

Challenge

The Chief Product Officer faced constant interruptions from field teams seeking specific customer anecdotes, such as banking use cases. These...

Solution
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Scope & timeline

  • Internal customer story tool built in 7 mins

Quotes

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The company

LaunchDarkly logo

LaunchDarkly

launchdarkly.com

Feature management and flag platform for software delivery and experimentation.

IndustrySoftware & Platforms
LocationOakland, CA, USA
Employees251-1K
Founded2014

The AI provider

AI research and deployment company developing generative models and tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

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