AI case study

KBC BankEnterprise translation

Routing every request to linguists created bottlenecks. Staff now self-serve with secure AI, freeing experts for regulatory work.

Published|1 year ago

Key results

Monthly Words Translated
70M
Volume Reduction
2M
Productivity Boost
20%

Result highlights

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The story

Context

Belgium's largest bank and insurance company serves over 13 million customers across five European markets, with an in-house language center managing 55 language combinations.

Challenge

Manual translation processes could not scale to meet the demands of strict EU regulatory compliance and cross-border customer engagement. The...

Solution
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Quotes

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Use case

KBC Bank's Enterprise translation is part of this use case:

Translation & Localization
56 case studies(+24% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
1.3Lowwithin Financial Services
3.5Moderatewithin Knowledge Management

The company

KBC Bank logo

KBC Bank

kbc.com

Integrated bank-insurance group providing retail and corporate financial services.

IndustryFinancial Services
Location100% green, 14001, green, United States
Employees10K-50K
Founded1998

The vendor

DeepL is a technology company that specializes in AI-powered language translation and natural language processing services.

IndustrySoftware & Platforms
LocationUnited Kingdom
Employees1K-5K
Founded2017

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