AI case study

InfoCertEmail classification and routing

Building email classifiers for each client took months. GenAI now handles routing without custom model training.

Published|1 year ago

Key results

Onboarding Cost Reduction
80%
Running Cost Reduction
20%

Result highlights

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The story

Context

A leading European provider of digital trust solutions verifies the authenticity and legal validity of secure email exchanges for regulatory compliance.

Challenge

The company previously built custom machine learning models for each individual client to classify and process incoming emails. This approach...

Solution
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Scope & timeline

  • Expected model training cut from months to weeks

Quotes

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The company

InfoCert logo

InfoCert

infocert.it

Digital trust service provider for electronic signatures and certified email.

IndustrySoftware & Platforms
LocationRome, Italy
Employees251-1K
Founded2007

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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