Upstox
Customer support
Agents couldn't keep pace with 10M traders. An AI copilot now resolves complex queries, cutting handovers by 35%.
- 900bps increase in chat CSAT
- 35% reduction in agent handovers
Routine queries would have swamped staff at launch. AI now handles thousands of daily requests, cutting support costs by 70%.
A fintech company establishing a compliant virtual asset trading platform for retail and professional investors in Hong Kong.
Upon launch, the platform anticipates a surge of inquiries from thousands of customers regarding routine tasks like account opening and fund...
“We need to safeguard the chatbot from misuse by individuals with disruptive intentions.”
Virtual asset trading platform for professional investors.
Cloud computing platform and on-demand infrastructure services.
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