AI case study

Hong Kong BGECustomer support

Routine queries would have swamped staff at launch. AI now handles thousands of daily requests, cutting support costs by 70%.

Published|1 year ago

Key results

Support Cost Reduction
up to 70%

Result highlights

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The story

Context

A fintech company establishing a compliant virtual asset trading platform for retail and professional investors in Hong Kong.

Challenge

Upon launch, the platform anticipates a surge of inquiries from thousands of customers regarding routine tasks like account opening and fund...

Solution
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Quotes

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The company

Hong Kong BGE logo

Hong Kong BGE

bg.exchange

Virtual asset trading platform for professional investors.

IndustryFinancial Services
LocationSheung Wan, Hong Kong
Employees11-50
Founded2021

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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