AI case study

Hero FinCorpMultilingual customer support

Language barriers slowed service. An AI bot now resolves queries in regional dialects, automating support nationwide.

Published|1 year ago

Key results

Queries Addressed
50k+

Result highlights

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The story

Context

A prominent Indian non-banking financial company provides personal, business, and vehicle loans to customers across the country.

Challenge

Language and geographic barriers made it difficult to provide consistent service and accessible financial opportunities to a diverse population. The...

Solution
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Quotes

The company

Hero FinCorp logo

Hero FinCorp

herofincorp.com

Non-banking financial company providing retail, SME, and corporate lending solutions.

IndustryFinancial Services
LocationNew Delhi, DL, India
Employees5K-10K
Founded1991

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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