30-second delays frustrated users seeking financial info. GenAI now answers in <1 second, guiding customers to tailored solutions.
One of India's leading financial services companies serves over 40 million customers across nine business lines with a network of 1,470 branches.
Target customers aged 25 to 35 demanded self-service options rather than agent interactions, but digital response times lagged significantly. The...
“We have built a common platform for generative AI using Azure OpenAI. This platform is being leveraged across all our lines of business, leading to accelerated time to market, higher productivity, and more than 40% in cost reductions.”
Financial services for lending, asset management, and insurance.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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