AI case study

Hero AIPatient triage

Psych patients waited 8 hours for manual triage. AI now automates referral logic, cutting wait times 55% and freeing ER capacity.

Published|12 months ago

Key results

Wait Time Reduction
55%
Capacity Gained
200 hours

Result highlights

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The story

Context

A healthcare technology company founded by emergency physicians to address the gap between rising patient volumes and clinical staff shortages.

Challenge

Patients arriving with mental health crises typically waited six to eight hours for a consultant to manually determine if they needed psychiatric...

Solution
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Quotes

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The company

Hero AI logo

Hero AI

heroai.ca

Clinical automation and patient engagement platform for hospitals.

IndustryHealthcare Providers
LocationToronto, ON, Canada
Employees11-50
Founded2020

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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