Simple IT fixes took days over email. A virtual agent now resolves issues 24/7 in Teams or hands off to live support.
A global healthcare provider with over 190,000 employees relying on a centralized IT service desk to support operations worldwide.
Employees primarily used email to report IT issues, creating communication lags where simple follow-up questions often delayed resolution by days....
“The integration of ServiceNow with Microsoft Teams streamlines IT service desk processes, increases productivity, and improves the user experience by fostering collaboration and driving faster resolution times.”
Global healthcare group specializing in medical products and hospital management.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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