AI case study

University Hospitals Coventry and WarwickshireEmployee support

HR faced 600 daily queries, delaying routine answers for days. Now, AI extracts policy details to respond in minutes.

Published|1 year ago

Key results

Annual Time Savings
2,080 days

Result highlights

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The story

Context

One of the UK's largest teaching trusts serves a population of over one million people and supports more than 10,500 employees.

Challenge

The workforce department faced a daily influx of 400 inbox queries and 200 calls regarding HR policies. This volume meant routine administrative...

Solution
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Scope & timeline

  • 550+ employee conversations in first 7 weeks
  • ~50 users accessed support outside core hours

The company

University Hospitals Coventry and Warwickshire logo

University Hospitals Coventry and Warwickshire

uhcw.nhs.uk

NHS trust providing acute hospital and specialist medical services.

IndustryHealthcare Providers
LocationCoventry, ENG, United Kingdom
Employees5K-10K
Founded1992

The AI provider

Enterprise technology and consulting for cloud computing, AI, and business solutions.

IndustryTechnology
LocationArmonk, New York, United States
Employees100K+
Founded1911

The implementation partner

Collaborated with IBM to build the People Assist virtual assistant for UHCW's HR queries.

IndustryTechnology
LocationBirmingham, ENG, United Kingdom
Employees5K-10K
Founded1975

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