Manual documentation bogged down 2.5M repairs. GenAI now summarizes history, helping new techs apply decades of expert knowledge instantly.
A clinical asset management company maintains 2.5 million medical devices across 6,000 healthcare locations, handling 2.5 million annual work orders with a workforce of biomedical engineers.
An aging workforce creates a looming skills gap, as experienced technicians with decades of knowledge retire faster than schools produce new...
“With ServiceNow's AI capabilities, we can shave two to five minutes off each of our 2.5 million annual work orders. That’s hundreds of thousands of hours saved.”
Clinical engineering and medical device management for healthcare systems.
Manual segmentation took 20 minutes, delaying care. AI now analyzes hemorrhages in seconds, aiding decisions across 23 regional sites.
Manual compliance checks led to rejected claims. AI now scores notes against state rules instantly, cutting documentation time by 40%.
Sonar review meant checking raw footage frame by frame. AI now scans hours of data to pinpoint targets for recovery.
Fragmented server data bottlenecked scaling. A unified model cut hardware SKUs by 50% and eliminated dozens of manual processes.