Manually triaging each support ticket took agents 20 minutes. Now, AI routes inquiries and a copilot helps agents draft empathetic replies.
An Australian home goods retailer with 60 brick-and-mortar stores and a catalog of over 30,000 online products manages omnichannel support requests across five internal departments.
Support agents spent up to 20 minutes actioning individual claims, requiring them to consult multiple systems before they could even contact the...
“The Expand feature is great because our online agents may be chatting with up to seven people at once. They can just type in a few words and get a fully fleshed out response that is conversational and empathetic. That’s been a game changer for us.”
Furniture and homeware retailer specializing in contemporary home furnishings.
AI-powered customer service and employee experience software platform.
Freedom Furniture's Customer support is part of this use case:
Related implementations across industries and use cases
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manually triaging each support ticket took agents 20 minutes. Now, AI routes inquiries and a copilot helps agents draft empathetic replies.
An Australian home goods retailer with 60 brick-and-mortar stores and a catalog of over 30,000 online products manages omnichannel support requests across five internal departments.
Support agents spent up to 20 minutes actioning individual claims, requiring them to consult multiple systems before they could even contact the...
“The Expand feature is great because our online agents may be chatting with up to seven people at once. They can just type in a few words and get a fully fleshed out response that is conversational and empathetic. That’s been a game changer for us.”
Furniture and homeware retailer specializing in contemporary home furnishings.
AI-powered customer service and employee experience software platform.
Freedom Furniture's Customer support is part of this use case:
Related implementations across industries and use cases
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
10-minute reservation calls tied mechanics to phones. Voice AI now routes routine bookings to an app, freeing staff for vehicle repairs.
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
Seasonal ticket waves overwhelmed agents. An AI chatbot now resolves most issues, cutting peak daily tickets from a potential 7,500 to 1,250.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.