Manually triaging each support ticket took agents 20 minutes. Now, AI routes inquiries and a copilot helps agents draft empathetic replies.
An Australian home goods retailer with 60 brick-and-mortar stores and a catalog of over 30,000 online products manages omnichannel support requests across five internal departments.
Support agents spent up to 20 minutes actioning individual claims, requiring them to consult multiple systems before they could even contact the...
“The Expand feature is great because our online agents may be chatting with up to seven people at once. They can just type in a few words and get a fully fleshed out response that is conversational and empathetic. That’s been a game changer for us.”
Furniture and homeware retailer specializing in contemporary home furnishings.
AI-powered customer service and employee experience software platform.
Freedom Furniture's Customer support is part of this use case:
Related implementations across industries and use cases
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Manually triaging each support ticket took agents 20 minutes. Now, AI routes inquiries and a copilot helps agents draft empathetic replies.
An Australian home goods retailer with 60 brick-and-mortar stores and a catalog of over 30,000 online products manages omnichannel support requests across five internal departments.
Support agents spent up to 20 minutes actioning individual claims, requiring them to consult multiple systems before they could even contact the...
“The Expand feature is great because our online agents may be chatting with up to seven people at once. They can just type in a few words and get a fully fleshed out response that is conversational and empathetic. That’s been a game changer for us.”
Furniture and homeware retailer specializing in contemporary home furnishings.
AI-powered customer service and employee experience software platform.
Freedom Furniture's Customer support is part of this use case:
Related implementations across industries and use cases
A flood of tracking requests overwhelmed staff. Now, AI resolves routine logistics, freeing humans for deeply emotional conversations.
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
A flood of tracking requests overwhelmed staff. Now, AI resolves routine logistics, freeing humans for deeply emotional conversations.
Onboarding staff for the holiday peak was a bottleneck. Now, AI handles routine chats and new agents train in a sandbox, ready for day one.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Managers spent hours manually calling applicants, losing many to delays. Now, an AI agent screens and auto-schedules interviews via text.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.