AI case study

EverlywellPatient outreach

Rigid phone menus struggled to engage patients. Voice AI now handles screening reminders with native fluency in English and Spanish.

Published

Key results

Conversion Improvement
250%
Conversion Improvement
10%

Result highlights

Unlock 2 result highlights

The story

Context

A digital health platform developed an AI companion to translate complex biomarker data into personalized health insights for patient care coordination.

Challenge

Traditional Interactive Voice Response systems struggled to engage members effectively, particularly among Spanish-speaking populations. The team...

Solution
Unlock full story

Quotes

Unlock 1 more quote

The company

Everlywell logo

Everlywell

everlywell.com

Digital health platform for at-home lab testing and diagnostic results.

IndustryPharmaceuticals & Biotech
LocationAustin, TX, USA
Employees251-1K
Founded2015

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Everlywell's Patient outreach is part of this use case:

Voice Agent
79 case studies(+82% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate

Similar Case Studies

Related implementations across industries and use cases

Pair Team logoP

Pair Team

Healthcare Providers|SMB

Patient care coordination

AgenticL4

Manual coordination slowed care. Voice agents now manage intake and housing aid via phone, scaling safely after 3,000+ safety simulations.

99.9%Safety Success Rate
via elevenlabs.io
Published Feb 3, 2026
Employment Hero logoE

Employment Hero

Software & Platforms|Mid-size

Product activation calls

AgenticL4

Email moved some customers; calls moved more—but not at 350K accounts. An AI voice agent ran the calls: 33% answered, 3%+ activated.

33%Call Answer Rate
via elevenlabs.io
Published Jun 20, 2026
Affiliated Dermatology logoA

Affiliated Dermatology

Healthcare Providers|SMB

Patient call handling

AgenticL4

Rising call volume outpaced staff capacity, creating a cycle of catching up. An AI agent now handles 7k calls a month, booking directly to the EHR.

~50%Appt Conversion Rate
via eliseai.com
Published May 13, 2026

82 AI case studies in Voice Agent

100 AI case studies in Pharmaceuticals & Biotech

202 AI case studies in Marketing