Agents lost 3-5 minutes manually summarizing every call. AI now automates the notes, cutting handle time by 33% in just one month.
The parent company of several Canadian property and casualty insurance brands fields over 500 customer inquiries daily across its contact centers.
Agents spent an average of three to five minutes manually writing summary notes after every interaction. This repetitive administrative work reduced...
“Over the years, we invested strategically in our digital platforms. We want to give our customers and network of brokers powerful tools to get real-time quotes and complete transactions digitally. It’s all about delivering exceptional, responsive services.”
Property and casualty insurance provider for homes, vehicles, and businesses.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Developed AI-based call summaries and streamlined customer authentication for Definity's call center.
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