AI case study

CoupaEngineering automation

Outage traces took weeks; security questionnaires consumed 150 hours each. Sentinel's agents now triage, resolve, and respond—autonomously.

Published

Key results

Productivity Gain Per Engagement
65%
Investigation Time Reduction
50%
MTTR Reduction
30–50%

Result highlights

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The story

Context

A global leader in business spend management, connecting thousands of enterprises and suppliers across procurement, invoicing, expenses, and supply chain operations.

Challenge

Engineers started each day manually triaging overnight test failures, and when production issues surfaced, piecing together signals across separate...

Solution
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Scope & timeline

  • 500+ internal users on Sentinel AI platform

Quotes

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The company

Business spend management platform for enterprise procurement and finance.

IndustrySoftware & Platforms
LocationSan Mateo, CA, USA
Employees1K-5K
Founded2006

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Coupa's Engineering automation is part of this use case:

Code Generation
127 case studies(+95% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
3.8Moderatewithin Software & Platforms
4.2Moderatewithin Product Engineering

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