Delays exposed users to scams. An AI agent now resolves 20k cases monthly, hitting a 70% resolution rate in 8 weeks.
A Web3 infrastructure leader supports millions of pseudonymous users managing real-time financial assets through the MetaMask wallet, facing volume spikes that can triple overnight.
Slow response times created a dangerous "window of opportunity" for scammers to target frustrated users who lacked persistent identities or email...
“We have millions and millions of monthly customers in Consensys, very high support volumes, and many of our users are pseudonymous. They do not want to give us information about themselves, and we do not want to know it. That makes delivering secure, reliable support an extraordinary challenge.”
Ethereum software development and blockchain infrastructure for decentralized finance.
Intercom is a SaaS company that specializes in customer communication and engagement.
Consensys's Customer support is part of this use case:
Related implementations across industries and use cases
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Delays exposed users to scams. An AI agent now resolves 20k cases monthly, hitting a 70% resolution rate in 8 weeks.
A Web3 infrastructure leader supports millions of pseudonymous users managing real-time financial assets through the MetaMask wallet, facing volume spikes that can triple overnight.
Slow response times created a dangerous "window of opportunity" for scammers to target frustrated users who lacked persistent identities or email...
“We have millions and millions of monthly customers in Consensys, very high support volumes, and many of our users are pseudonymous. They do not want to give us information about themselves, and we do not want to know it. That makes delivering secure, reliable support an extraordinary challenge.”
Ethereum software development and blockchain infrastructure for decentralized finance.
Intercom is a SaaS company that specializes in customer communication and engagement.
Consensys's Customer support is part of this use case:
Related implementations across industries and use cases
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.