AI case study

Buckinghamshire CouncilAdministrative support

Heavy admin forced staff into unpaid overtime. AI now transcribes calls and drafts reports, saving project managers ~30 hours/month.

Published|1 year ago

Key results

Time Reduction
>50%
Draft Creation Time
10 mins
vs hours of manual work
Monthly Time Savings
~30 hours

Result highlights

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The story

Context

A leading UK local authority facing intense pressure to deliver critical public services with limited budgets across departments ranging from social care to customer service.

Challenge

Staff struggled with heavy administrative workloads, often working unpaid overtime to complete reports and documentation manually. This volume of...

Solution
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Scope & timeline

  • 300 employees using Copilot

Quotes

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The company

Buckinghamshire Council logo

Buckinghamshire Council

buckinghamshire.gov.uk

Unitary local authority for public services in Buckinghamshire, England.

IndustryGovernment & Public Sector
LocationAylesbury, Buckinghamshire, UK
Employees1K-5K
Founded2020

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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