Heavy admin forced staff into unpaid overtime. AI now transcribes calls and drafts reports, saving project managers ~30 hours/month.
A leading UK local authority facing intense pressure to deliver critical public services with limited budgets across departments ranging from social care to customer service.
Staff struggled with heavy administrative workloads, often working unpaid overtime to complete reports and documentation manually. This volume of...
“Without Copilot it probably would have taken me hours to produce that document. With Copilot I had a decent draft within ten minutes. I had to go through and edit it, but instead of taking a day to produce, it’s taking less than half of that. Our use of Copilot means we can focus more on delivery and less on admin.”
Unitary local authority for public services in Buckinghamshire, England.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Advisors were buried in admin. Copilot now assists 6 of 7 application steps, saving 40 minutes per case for face-to-face consulting.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Admin and manual notes buried sales teams. Copilot now automates summaries and RFPs, cutting 45 hours from every assessment.
Data policies blocked collaboration. Federated AI detects signals 10x faster, syncing global observatories without exposing raw data.
Drowning in 80,000 monthly alerts, analysts struggled to secure data. AI now prioritizes threats, cutting response time by 99%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.