AI case study

Bonafide HealthKnowledge management

Agents lost time searching unverified folders. Now, AI delivers verified answers directly in Slack, eliminating manual document searches.

Published|3 months ago

Key results

Trust Score
91%

Result highlights

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The story

Context

A women's health and wellness company with 150 employees providing products trusted by over 18,000 healthcare providers.

Challenge

Two separate business process outsourcing teams worked in silos using different systems, while internal knowledge was scattered across unstructured...

Solution
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Scope & timeline

  • 86% internal adoption rate

Quotes

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The company

Bonafide Health logo

Bonafide Health

hellobonafide.com

Dietary supplements and wellness products for women's menopause symptoms.

IndustryConsumer Products
LocationNew York, NY, USA
Employees51-250
Founded2018

The vendor

AI-powered enterprise knowledge management and internal wiki platform.

IndustrySoftware & Platforms
LocationPhiladelphia, PA, USA
Employees251-1K
Founded2013

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