System lags bottlenecked 10,000 agents. Now, semantic caching clears repetitive queries, cutting response times to under 10ms.
A global technology service provider employs 10,000 representatives to deliver gadget insurance and tech support to over 300 million customers.
System slowdowns and service interruptions hampered agent productivity, while large AI datasets complicated integrations with third-party services....
Tech insurance, repair, and support services for consumer electronics.
In-memory data platform for real-time applications, caching, and vector search.
Related implementations across industries and use cases
Agents dug through 100+ data sources while clients waited. GenAI now scans policy docs instantly, cutting hold times by 19%.
Hundreds of pages per case bottlenecked teams. A secure AI now summarizes risks and redacts PII, accelerating policy issuance.
Transcripts held hidden signals legacy models missed. GenAI now tracks sentiment, alerting agents to intervene before issues escalate.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.