AI case study

AppFolioProperty management assistant

Navigating complex property workflows was highly manual. A rebuilt AI assistant now accurately executes multi-step bulk actions via chat.

Published|1 month ago

Key results

Text-to-Data Performance
~80%

Result highlights

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The story

Context

A real estate technology platform provides property managers with operational software to manage complex daily workflows involving residents, vendors, units, bills, and work orders.

Challenge

Property managers needed a simplified natural language interface to execute bulk actions and query complex business information. As the initial AI...

Solution
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Scope & timeline

  • 10+ hours/week saved for early users

The company

AppFolio logo

AppFolio

appfolio.com

Cloud-based property management platform for residential and commercial real estate.

IndustryReal Estate & Construction
LocationSanta Barbara, CA, USA
Employees1K-5K
Founded2006

The vendor

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

Use case

AppFolio's Property management assistant is part of this use case:

Agentic Customer Service
71 case studies(+123% YoY)
Proven impact?
LowModerateVery Strong
8.5Very strong
21.6Very strongwithin Real Estate & Construction
1.7Lowwithin Product Engineering

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