AI case study

ZingageCustomer support

Home care callers previously navigated slow phone trees. Now, an empathetic 24/7 AI handles routine needs, routing emergencies to staff.

Published|today

Key results

Autonomous Resolution Rate
90%+
Call Volume Increase
3X

Result highlights

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The story

Context

A software platform handling scheduling, staffing, and compliance for over 400 home care agencies relies heavily on phone calls for everything from routine schedule changes to 3 AM patient emergencies.

Challenge

Patients and caregivers previously had to navigate frustrating phone trees and wait on hold for urgent requests, while existing voice vendors...

Solution
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Quotes

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Use case

Zingage's Customer support is part of this use case:

Voice Agent
120 case studies(+187% YoY)
Proven impact?
4.0Moderate
LowModerateStrongVery Strong4.0
2.1Lowwithin Healthcare Providers
3.5Moderatewithin Product Engineering

The company

AI platform for home care agency scheduling, engagement, and operations.

IndustryHealthcare Providers
LocationSan Francisco, CA, USA
Employees1-10
Founded2023

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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