AI case study

ZillowConversational home search

Data siloed across acquisitions; building a conversational AI meant stitching six systems. A governed platform collapsed that to one.

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Key results

Dashboard Creation Time
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Result highlights

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The story

Context

A real estate marketplace with over 250 million monthly users spanning buying, selling, renting, and financing, with data fragmented across siloed tools after years of growth, acquisitions, and strict compliance requirements.

Challenge

Integrating a single acquired company's data could consume months, while cross-domain data requests between teams required weeks of manual...

Solution
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Quotes

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The company

Real estate marketplace for buying, selling, renting, and financing homes.

IndustryReal Estate & Construction
LocationSeattle, WA, USA
Employees5K-10K
Founded2006

The vendor

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

Use case

Zillow's Conversational home search is part of this use case:

Conversational Commerce
58 case studies(+76% YoY)
Proven impact?
LowModerateVery Strong
5.1Strong
2.0Lowwithin Product Engineering

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