AI case study

ZillowConversational home search

Acquisitions fragmented data into silos; regulated datasets took months to unlock for AI. Unified governance made them available instantly.

Published

Key results

Dashboard Time Savings
<1 hour
vs days or weeks
Support Ticket Reduction
44%

Result highlights

Unlock 2 result highlights

The story

Context

A real estate marketplace serving over 250 million monthly users across buying, renting, touring, and financing, built through years of acquisitions that brought distinct technology stacks and compliance requirements into a fragmented data landscape.

Challenge

Siloed systems created friction at every layer: integrating a single acquisition could consume months, and cross-domain data requests required weeks...

Solution
Unlock full story

Quotes

Unlock 19 more quotes

The company

Real estate marketplace for buying, selling, renting, and financing homes.

IndustryReal Estate & Construction
LocationSeattle, WA, USA
Employees5K-10K
Founded2006

The vendor

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

Use case

Zillow's Conversational home search is part of this use case:

AI Infrastructure
82 case studies(+83% YoY)
Proven impact?
LowModerateVery Strong
3.6Moderate
3.4Moderatewithin Product Engineering

Similar Case Studies

Related implementations across industries and use cases

84 AI case studies in AI Infrastructure

111 AI case studies in Real Estate & Construction

613 AI case studies in Product Engineering