Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
A local government authority in the West Midlands delivers more than 400 services, ranging from street cleaning to social care, to a highly diverse population of over 294,000 residents.
Traditional communication formats like leaflets and PDFs left many residents behind, particularly those with limited English proficiency or low...
“Before Synthesia, producing video content was slow, expensive, and out of date the moment it launched. Now video is our default communication channel because it's agile and drives better engagement and understanding across our community.”
Local government authority providing public services to the Borough of Walsall.
AI video generation platform using synthetic avatars and text-to-speech.
Walsall Council's Public service communication is part of this use case:
Related implementations across industries and use cases
Language barriers and slow workflows delayed city services. AI now translates 80 languages on the 311 app and automates permit reviews.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Text-heavy PDFs failed prisoners with a 7-year reading age. Staff now use AI to create translated video updates for in-cell TVs.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
A local government authority in the West Midlands delivers more than 400 services, ranging from street cleaning to social care, to a highly diverse population of over 294,000 residents.
Traditional communication formats like leaflets and PDFs left many residents behind, particularly those with limited English proficiency or low...
“Before Synthesia, producing video content was slow, expensive, and out of date the moment it launched. Now video is our default communication channel because it's agile and drives better engagement and understanding across our community.”
Local government authority providing public services to the Borough of Walsall.
AI video generation platform using synthetic avatars and text-to-speech.
Walsall Council's Public service communication is part of this use case:
Related implementations across industries and use cases
Language barriers and slow workflows delayed city services. AI now translates 80 languages on the 311 app and automates permit reviews.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Text-heavy PDFs failed prisoners with a 7-year reading age. Staff now use AI to create translated video updates for in-cell TVs.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.