Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
A local government authority in the West Midlands delivers more than 400 services, ranging from street cleaning to social care, to a highly diverse population of over 294,000 residents.
Traditional communication formats like leaflets and PDFs left many residents behind, particularly those with limited English proficiency or low...
“Before Synthesia, producing video content was slow, expensive, and out of date the moment it launched. Now video is our default communication channel because it's agile and drives better engagement and understanding across our community.”
Local government authority providing public services to the Borough of Walsall.
AI video generation platform using synthetic avatars and text-to-speech.
Walsall Council's Public service communication is part of this use case:
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Text-heavy PDFs failed prisoners with a 7-year reading age. Staff now use AI to create translated video updates for in-cell TVs.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
A local government authority in the West Midlands delivers more than 400 services, ranging from street cleaning to social care, to a highly diverse population of over 294,000 residents.
Traditional communication formats like leaflets and PDFs left many residents behind, particularly those with limited English proficiency or low...
“Before Synthesia, producing video content was slow, expensive, and out of date the moment it launched. Now video is our default communication channel because it's agile and drives better engagement and understanding across our community.”
Local government authority providing public services to the Borough of Walsall.
AI video generation platform using synthetic avatars and text-to-speech.
Walsall Council's Public service communication is part of this use case:
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
Text-heavy PDFs failed prisoners with a 7-year reading age. Staff now use AI to create translated video updates for in-cell TVs.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.