Small practices bogged down staff with basic billing questions. An AI agent now resolves routine inquiries, deflecting 5% of volume.
A leading healthcare technology provider offers billing services to independent medical practices through its electronic health record platform.
Small practices lacking specialized knowledge frequently overwhelmed the billing team with basic questions about terminology and workflows. This...
“We had just released the Practice Fusion Billing Services solution when we started to see an influx of questions coming from these (smaller) practices. They were reaching out to our billing staff with basic questions about billing terminology, workflow, and process. It was really bogging down our billing team.”
Healthcare data and technology platform for providers, payers, and life sciences.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Provided its GenAI Accelerator and SaaS solution to help Veradigm deploy its Billerbot chatbot.
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